Introduction

The privacy of your personal information is important. The following Privacy Policy governs the collection and use of your personal information by TMB Trading Places Pty Ltd, trading as myhomeonline.com.au (ABN:20 113 972 973) and its related entities and franchisees.

This Privacy Policy sets out how we intend to respect your rights to privacy and our rights and obligations in accordance with the National Privacy Principles contained within the Privacy Act 1988 (Cth). If you would like more information on Australian Privacy legislation please visit www.privacy.gov.au.

What is personal information?

Personal information is any information about you as an individual, from which your identity is apparent or can be reasonably ascertained.

Collection of personal information

We collect and store the personal information that you provide to us.

Generally, we collect your personal information in the following circumstances:

• you register as a site user
• you register your details with us in writing
• you send us an email
• you contact us by phone
• you give us personal details when you use any part of the web site
• you give us your property details
• you use our services
• you use the services of an associated service provider.

We only collect information that is related to the services that you ask us to provide to you.

We will track traffic patterns throughout the myhomeonline.com.au website. If you visit the myhomeonline.com.au website to read, browse or download any information, our system will record:

• what country you are viewing our site from
• what operating system you are using
• which browser you are using
• what hour of the day you visit our site
• which day of the week you visit our site
• what pages you view

The information collected is used to improve the structure, performance and marketing of myhomeonline.com.au. The information is statistical and is not used in any way to uniquely identify a specific user.

Where myhomeonline.com.au is promoting and selling products and services to you, we may require specific personal and financial information to assist us to cater to your needs and requirements. All the information we gather is stored by myhomeonline.com.au on a secure site protected by state of the art firewalls to ensure your personal information remains secure and in strictest confidence with myhomeonline.com.au.

If you send us correspondence electronically or otherwise containing personal information we take steps to ensure the confidentiality of that information. The content of emails is monitored for maintenance and fault detection purposes or for legal compliance purposes.

We may use your email address for the purpose for which you provided it. We may also use your email address to respond to feedback given about this site, and to confirm receipt of emails if we need to contact you for any reason. We may send you an email providing general information about services that we provide or that are available to you from other persons, to provide any information you request. Each time we do that, we will give you the opportunity to choose not to receive more emails of that type.

Disclosure of information to others accessing the site

Any person who is a user of our site may access, download and print the information that you have provided for your property listing. By accessing any of our services you consent to the disclosure of any personal information you provide when selling to our site. Personal information like birthdates, usernames, passwords etc always remain confidential. Users who sign up for property alerts, will not have any of their information available to other users of our site.

Do we disclose personal information to anyone else?

It is generally our policy not to disclose information to external organisations; however, we sometimes need to disclose your personal information to others for the purposes mentioned above.

Examples of the types of organisations we may disclose information to include:

• our related entities
• our franchisees
• parties outside of myhomeonline.com.au who are contracted by us to provide a particular service on our behalf, such as the magazine publisher, printer, mailing house and couriers
• parties outside of myhomeonline.com.au of which you have requested their service such as a conveyancer, mortgage broker, and valuer

The parties outside of myhomeonline.com.au are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them.

The law may require us to disclose personal information. For example, information may be disclosed to a court in response to a subpoena or to a government agency. We may also disclose personal information with your prior consent. That consent may be written, verbal or implied from your conduct.

Direct marketing and your privacy

From time to time we will use your personal information to inform you of products and services that we consider may be of interest to you.

If you do not wish to receive direct marketing information, you can tell us at any time by contacting our Privacy Officer either in writing to: PO Box 229, Lambton NSW 2299 or telephone 1300 761862 or email info@myhomeonline.com.au

Hyperlinks

Our web site contains links to other web sites. We are not responsible for the content on those other web sites or their privacy practices.

myhomeonline.com.au reserves the right to update this Privacy Policy to reflect the introduction of new privacy requirements. We may also change this policy to include any new products and services we may provide from time to time.

Access to your personal information we hold

At any time, you can request a record and copies of your personal information from us. We will endeavour to provide you with this information within 30 days of receiving your request.

If you believe for any reason that we are holding inaccurate or incomplete data about you, you may ask us to correct it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, we will make a note to your personal information stating that you disagree with parts or all the information being held.

Financial information is quickly outdated. If required, we will update your financial details in any future dealings we have with you.

We will take reasonable steps to destroy your personal information when this information is no longer required for our business operations.

Information security

myhomeonline.com.au takes all reasonable steps to ensure that your personal information is secure from misuse, loss, unauthorised access, modification or exposure.

Contacting us and feedback

To make an enquiry or complaint relating to your personal information, contact:

The Privacy Officer

myhomeonline.com.au
PO Box 6103
Parramatta Business Centre
Parramatta NSW 2150